Terms of use and privacy

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Last update: 06/02/2025

1.- Owner and Data Controller

The owner of this website and data controller is BasqueCCAM (hereinafter the ‘Service’), with registered address at Paseo Mikeletegi 65, Planta Calle, Donostia San Sebastián, Postal Code 20009, Gipuzkoa, with Tax ID Number: G10576072.

Email: [info@basqueccam.com]

By using this website, you become a user and thereby accept the terms and conditions set out below.

2.- External links

This website may contain links to other websites.

However, we have no control over these sites or their content, which are subject to their own terms and conditions. We do not assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy or veracity.

3.- Intellectual and Industrial Property

The Service is the owner or licensee of all intellectual and industrial property rights of its website, as well as the elements contained therein.

Therefore, the reproduction, distribution, public communication and transformation of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, without the authorisation of the Service, is expressly prohibited.

4.- Data protection

4.1.- Information collected

The personal and non-personal information collected will vary depending on your use of the website and its features.

The personal and non-personal information collected will reach us in two ways: 1) that collected automatically 2) that which you provide voluntarily.

4.1.1.- Data collected automatically

 

This information will consist of:

  • Information collected through cookies or similar mechanisms stored on your device, always with your consent. See our Cookie Policy for more information.
  • The IP address from which the connection is made, the type of device used and its characteristics, the operating system version, the type of browser, the language, the date, the country, the time of the request, the referral URL or the mobile network used, among others.
  • Site usage data and any errors detected during use, such as pages not found or incorrect displays.

4.1.2.- Data provided voluntarily

This information will consist of:

  • The information contained in messages sent through the site’s contact channels. For example, your email address, alias or name, subject or message.
  • Personal or non-personal information required to leave a comment on posts in the news section, such as the content of the comment, name, email address and website.
  • Data provided to register as a user. For example, your email address, alias or name, subject or message.
  • Personal information required to subscribe to the newsletter, such as your email address.

4.2.- Rights

We inform you that filling in the forms is voluntary. However, if you do not fill in the mandatory fields (marked with an asterisk), the use of some functions of the site will not be possible or will be limited.

The personal data you provide will be incorporated and processed in the files owned by the Service, in order to respond to your requests.

You may exercise your rights of access, rectification, erasure, restriction of processing, objection and portability of your personal data at any time by sending an email to: [info@basqueccam.com] or by post to: [Paseo Mikeletegi 65, Planta Calle, Donostia San Sebastián, C.P. 20009].

In both cases, you must identify yourself with your name and surname(s), as well as a copy of your national identity card or ID.

Here you can find the different forms to exercise these rights.

If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on your consent prior to its withdrawal.

Furthermore, if you consider that there is a problem with the way we are handling your data, you can address your complaints to the relevant data protection authority, which in the case of Spain is the Spanish Data Protection Agency.

4.3.- Use of Data

The data provided to the Service will be used to:

  • Respond to your requests, the legal basis being our legitimate interest in responding to and resolving our users’ queries.
  • Facilitate your access as a user to our services, the legal basis being our legitimate interest in providing and managing the service.
  • Publish your comments in the blog section of our website, the legal basis being your consent.
  • Send you our latest news and updates through our newsletter, the legal basis being your consent.

4.3.1.- In emails and contact forms

The website has SSL encryption that allows users to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding activity log files owned by the Service.

In this regard:

  • We will receive your IP address, which will be used to verify the origin of the message in order to offer you appropriate recommendations (e.g. presenting the information in the correct language) and to detect possible irregularities (e.g. possible cyberattack attempts on the Service), as well as data relating to your ISP.
  • You can also provide us with your data by telephone, email and other means of communication indicated.

 

4.3.2.- On social media

We have profiles on some of the main social media platforms on the Internet, and the Service is responsible for processing the data published on them (for example, photos uploaded by the Service in which people’s faces appear).

This data will be processed in accordance with the social network’s policy on corporate profiles. Therefore, where not prohibited by law, we may inform our followers via any means permitted by the social network about our activities or offers, as well as providing a personalised customer service.

Under no circumstances will we extract data from social networks, unless the user’s consent has been specifically and expressly obtained for this purpose.

When, due to the nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.

4.4.- Data retention

The following indicates how long the data processed by the Service is retained:

  • Disaggregated data will be retained without a deletion period.
  • Customer data will be retained for the minimum necessary period, and may be kept for up to:
  • 5 years, in accordance with Article 1964 of the Civil Code (personal actions without a special time limit).
  • 6 years, in accordance with Article 30 of the Commercial Code (accounting books or invoices, for example).
  • User data uploaded by the Service to social media pages and profiles will be retained from the moment the user gives their consent until they withdraw it.
  • Data provided for the newsletter will be kept from the moment the user gives their consent until they withdraw it.

5.- Service providers and others

There are third parties that manage part of the Service.

The Service requires them to comply with this Privacy Policy insofar as it is applicable to them, and they must also have their own policy. However, the Service will not be responsible for compliance with such policy.

Under certain circumstances, the Service may share, use, preserve or disclose Personal Information with third parties, in a non-aggregated form:

To provide the Service:

  • Service providers who perform functions on our behalf, including payment processing, analytics, or data hosting. Service providers may collect and access information necessary to perform their functions, but are not permitted to share or use the information for any other purpose.

To cooperate with the competent authorities:

  • If we believe it is reasonably necessary to comply with any law or legal process. In any case, we will only provide the information required.
  • If necessary to detect, prevent or otherwise address and pursue fraud, security or technical issues related to the Service.

6.- Liability

To the extent permitted by law, the Service is not liable for: a) errors or omissions in the content; b) the unavailability of the website; or c) the transmission of malicious programs in the content, despite having taken all reasonable technological measures to prevent this.

7.- Mofdifications

The Service reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add both the content and services provided through it and the way in which they are presented.

Furthermore, these terms and conditions may change at any time. Any modifications will take effect from the moment they are published.

8.- Cookies

Please consult our Cookies Policy to find out how we use them.